Travel goes mobile: 63% use smartphones when booking

Travel goes mobile: 63% use smartphones when booking

Table of Content

What does the venture encompass?

  • To develop a visible id to accompany it.
  • Translate the design to be applicable for each platforms: iOS and Android.

First steps

In a UX/UI design venture the place we work following the Design Pondering methodology, it’s essential to do analysis. For those who already have no idea what that methodology is, go to this Nielsen Norman Group article.



  • Residents in Spain.
  • They’re at the moment working.
  • They often journey or often traveled (it might differ by the Covid-19 scenario).
  • They often journey for work functions.

Throughout interviews, we must be as pure as potential. On this method, we will create a relaxed ambiance wherein the dialog flows. Let’s concentrate and empathize with the interviewees and our knowledge will probably be helpful and related in our research.

To have a extra concrete view of the interviews, I add right here a few of the most related immediate questions:

  • Inform me your standard technique of on the lookout for flights and journeys.
  • Inform me concerning the final time you’ve gotten a nasty expertise reserving a flight.
  • Inform me concerning the final time you search for a service associated to journey in an app however then, you buy it in one other app.

After these interviews, I analyzed the information utilizing two Affinity Mapping processes. This method refers to organizing associated details into totally different clusters. Because of this, I used to be capable of finding very fascinating key factors on which to focus my venture. Probably the most exceptional insights are the next:

  • 3/4 of the interviewees are iOS customers.
  • 3/4 of the interviewees journey for work.
  • 3/4 of the interviewees usually must lease a automobile as transport from the airport to their vacation spot.
  • 3/4 of the interviewees use Apple Pockets for his or her boarding passes.
  • 4/4 of the interviewees are involved about realizing data associated to Covid-19 when touring.


  • Why do it is advisable to journey usually? (A number of selection query).
  • What colours do you contemplate most associated to journey reserving purposes? (A number of selection query).

These solutions have been actually useful. Probably the most important knowledge are the next:

  • 95% want to rent a transportation service from the airport to the vacation spot or from the vacation spot to the airport.
  • 80% imagine that the blueish hue is most associated to journey purposes.
  • 86% wish to obtain data associated to the standing of Covid-19 earlier than touring.


On this venture I made a decision to make a aggressive and comparative benchmarking to the businesses named under:

These corporations are potential opponents instantly or not directly. I selected them as a result of the ends in surveys and interviews pointed to them. They’re the most well-liked utilized by customers as we speak.


Within the benchmarking, I analyzed the next variables to search out potential key options so as to add to my app. Both to distinguish my app from the competitors or to create an added worth by them.

  • Providers along with flights.
  • Covid data.
  • Solution to present costs.
  • Cost technique.
  • Notifications.
  • Risk to save lots of your boarding cross within the app.
  • Service from/to airport to/from vacation spot.

As with the selection of corporations, this collection of options to be analyzed are those most frequently heard within the outcomes of surveys and interviews performed with customers.

Who is that this utility for? The person persona

Nonetheless, there’s one one who is our superb person. This individual is, extra precisely, for whom the product has been designed. Our person persona.

Downside assertion

Customers have a busy routine. They usually need to journey for work and typically want transportation from the airport to their vacation spot or vice versa. Because of their lack of time, they demand an app that’s straightforward to make use of, dependable, quick, and helpful of their every day routines. They don’t seem to be fascinated about a journey app with “surprises” within the last worth.

The journey business was amongst these most harshly affected by the COVID-19 pandemic.

However journey apps are slowly seeing indicators of restoration. Some 63% of customers within the US even say that it’s extraordinarily essential for them to make use of a smartphone when planning a visit.

That’s in accordance with a report launched by AdColony.

Over half of customers (69%) say they’re prone to journey in 2021 and a few 60% are  selecting locations that don’t require a unfavourable COVID-19 take a look at or vaccination whereas 40% are planning to journey to vacation spot that require checks.

Of those that have been vaccinated, 53% carried proof of vaccination on their smartphones.

Amongst those that have travelled already this yr, the bulk have travelled for pleasure (together with those that don’t plan to get vaccinated).

The best way customers are actually utilizing their smartphones to have interaction with journey has modified over the previous few months. Some 70% say they search for enjoyable issues to do forward of a visit whereas 66% analysis locations and 58% plan lodging.

Curiously, customers are extra involved about getting worth for cash (61%) than security in relation to COVID-19 (40%) when planning journey which reveals that the world is raring to return to a extra regular way of life once more.

And whereas on a visit, 70% mentioned they used their telephones to lookup issues to do whereas 64% have been listening to music at their vacation spot.

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