Uber was the most-used travel app in early 2021

Uber was the most-used travel app in early 2021

Phrase of mouth advertising has been important for Uber. The way in which the corporate initially fostered it was by in search of out Silicon Valley movers and shakers and getting them to advocate for the model. Whereas many techies are continually on the lookout for new services that rework their methods of life, Uber additionally took purpose at them by sponsoring occasions, giving first-time riders a free trial, and adopting a hyper-local technique that modifications form with every new metropolis the corporate enters.

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Uber was the most-used journey app in early 2021


Early adopters have since been in a position to benefit from Uber’s referral advertising program to provide mates free rides whereas incomes credit themselves. This give money-get cash program gave first-timers a extra concrete motive to attempt the service. It’s been massively profitable each for Uber and for sure super-fans, certainly one of whom earned over $50,000 in referral credit. Drivers additionally get referral incentives, thereby making acquisition on each the client and “contractor” sides quicker and simpler.


One large differentiator between Uber and conventional taxis is that the transportation disruptor has score programs for each drivers and passengers. Drivers are most likely extra motivated by their scores since passengers can’t simply discover out the place they stand. Both manner, the system promotes belief in Uber and higher habits on the components of each driver and passenger. A specific amount of uncertainty (or dread) about how chatty or inebriated one’s journey buddy shall be is thereby eradicated, making the whole lot somewhat smoother for everybody.


Each time Uber launches a brand new particular provide, teams of millennials around the globe cheer. Generally the service delivers kittens to workplaces and different occasions it lets passengers experience with well-known musicians like Diplo or Matt & Kim. These thrilling “shock and delight” techniques work to please loyal prospects, generate optimistic buzz, and provides Uber a extra enjoyable and pleasant picture, which is one thing it typically lacks compared to its competitor Lyft.


Uber has applied numerous partnerships to entice each first-time and dependable prospects to take a experience. Sure Capital One bank card holders can get discounted rides, Starwood Motels Most well-liked Visitor members can earn resort factors for each Uber journey they take, and Spotify customers can hyperlink their profile to their Uber account to play their music whereas they experience. Whereas the Capital One and Starwood Motels partnerships give these prospects a monetary incentive to experience, the Spotify alliance is only a enjoyable add-on for customers coming dwelling from the bars. All of those partnerships, although, give extra legitimacy to the gargantuan startup.

A Loyalty Program

Not many customers comprehend it, however Uber has had a loyalty program for at the very least about two years now. “Uber VIP” is unique to those that are really loyal – prospects who’ve taken over 100 Uber rides. It looks as if the primary tangible good thing about this system is that VIPs have particular entry to the highest-rated drivers. Nevertheless, this system additionally signifies a dedication to and gratitude for these returning prospects, who certainly really feel barely happy with the truth that they’re “essential.”

An Omni-Channel Strategy

Essentially the most essential side of Uber’s advertising technique and its product itself is its seamless, multi-channel nature. In a superb Progress Hackers put up, Sean Ellis, Everette Taylor, and Dylan la Com be aware that “Uber got down to reimagine your complete [taxi] expertise to make it seamless and gratifying throughout the board.

Uber didn’t repair one side of the system (e.g. cell funds for the present taxi infrastructure), they tackled the entire expertise from cell hailing, seamless funds, higher automobiles, to no ideas and driver scores.” The product is tapped into prospects’ lives in a completely revolutionary manner in comparison with the previous methodology of hailing or dialing a cab.

The omni-channel techniques don’t even cease there. Uber has just lately partnered with Fb Messenger to let customers request rides from inside the messaging app. In sure cities, the corporate has arrange bodily kiosks with breathalyzers, which is able to hail a experience for bar patrons who’ve had somewhat an excessive amount of that night time. There’s even an Uber cell recreation!

On the identical time that Uber extends its presence to different channels, it’s additionally striving to meet extra client wants by itself platform. UberEATS is the corporate’s speedy meals supply service and a standalone app. UberRUSH, in the meantime, is a business-to-business supply service that’s already partnered with Shopify, Bigcommerce, and Clover. UberHEALTH has begun to ship flu photographs, and UberEVENTS is working its manner into the marriage trade by letting occasion hosts prearrange and prepay for transport for his or her friends.

Shoppers spent 86% extra time in journey apps this yr than they’d the earlier yr, in accordance with new knowledge share through e-mail by App Annie.

Whereas vaccinations are driving the reopening of the journey trade, it appears we’re nonetheless far under ranges of 2019.

Google Maps was essentially the most downloaded journey and navigation app throughout Q1 2021 as extra customers enterprise out on native journeys.

It was adopted by Uber which ranked second for downloads by primary for common month-to-month customers.

On the identical time, journey reserving apps comparable to Reserving.com are making a comeback, scoring spot 7 within the worldwide obtain charts.

AirBnB ranked ninth for worldwide obtain

Globally, the time spent in journey and navigation apps was up 86% year-on-year, to degree out pre-pandemic ranges.

“After being in lockdown for greater than a yr, folks internationally want to make up for misplaced time with regards to their journey objectives. Some are targeted on native journeys they will get to by automotive, as Google Maps was essentially the most downloaded journey and navigation app worldwide in Q1,” stated Lexi Sydow, Head of Advertising and marketing Insights, App Annie.

“In sure international locations, just like the US, the place journey restrictions loosened rapidly as vaccinations rose, apps like American Airways, Fly Delta and Southwest Airways ranked within the high 20 for downloads and common MAU when taking a look at journey and navigation apps. We will anticipate to see journey app utilization and downloads proceed to spike as issues get again to regular.”

The most recent knowledge replace additionally confirmed the in July 14.7 million folks used the COVID-19 app by the NHS within the UK in comparison with 14.4 million in late June.

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