Inevitably, iOS builders will encounter issues associated to developer accounts, app audits, and so on. and have to contact Apple. SevenMarkets has compiled the official Apple contact portal and the operation information of the corresponding part to assist builders remedy associated issues extra effectively.
- Table of Content
The 9 sections of the must-know Contact Apple portal!
I’ve obtained a “Cost Authorization Failure” on my developer account renewal or my fee was returned to my unique account after profitable fee?
Shortly contact Apple
Once you encounter an issue and wish to contact Apple workers, there are two entrances for you to take action: Apple iTC backend and Apple developer web site.
Apple iTC Again Workplace
Log in to the Apple iTC backend and click on on “Contact Us” within the decrease proper nook to contact Apple.
Apple Developer Web site
After logging into the Apple developer web site, pull the web page to the underside and click on [Contact Us] to contact Apple.
Contact Us part capabilities and corresponding contents
In Contact Ussection of the Apple Developer Web site (developer.apple.com), Apple has arrange completely different classes for various kinds of questions, akin to Membership and Account, Growth and Know-how, App Setup and Distribution, App Evaluate, and so on.
Memberships and Accounts
Membership and Account contains points associated to account entry, account info updates, group identify modifications, D-U-N-S numbers, and extra.
Account Data Replace
Clear up the issue of account info change.
Neglect Dun & Bradstreet quantity or resolve different points concerning Dun & Bradstreet quantity.
Dun & Bradstreet Quantity (D-U-N-S Quantity, full identify: Knowledge Common Numbering System). It’s a distinctive 9-digit international coding system that acts as an identification quantity (like a private ID card) for companies. Extra content material poke “When you discuss Dun & Bradstreet coding, you do not know what to do …… | Dry Assortment
Plan Purchases and Renewals
Clear up the issue of product buy and renewal quantity, akin to “fee authorization failure” for developer account renewal, or the fee is returned to the unique account after profitable fee.
Settlement and Contract
For very long time within the audit standing when setting financial institution info.
Developer Workforce Administration
Clear up issues with builders giving permissions to different folks.
Add/modify developer info: Apple account supervisor.
App Settings and Distribution comprises subcategories of points akin to Binary File Switch and Processing, Buyer Evaluations and Rankings, Search Adverts, GameCenter, and so on.
When a developer sells an App to a different developer or needs to maneuver it to a different App Retailer Join (previously iTC backend) account or group, the App must be transferred. For extra particulars on learn how to switch an App, please seek advice from “How a lot are you aware about transferring an App? All the main points you’ll be able to’t ignore are on this article.
Inner App Distribution for Enterprises
Enterprise account distribution, certificates, and different points.
Unable to make use of TestFlight to construct take a look at model, take a look at model audit failed, and so on.
On the WWDC developer convention in 2014, Cory formally proposed that the App Retailer would totally assist TestFlight, and TestFlight turned a must-use instrument for iOS builders to check apps from this time onwards. For extra details about TestFlight, please go to “The App that has been on Apple’s cabinets for five years has damaged 33w downloads in a single day, and should change into a “promotion instrument”.
In-app buy objects and subscriptions
Customers cannot buy the set App in-app buy objects and subscriptions and different points.
There are primarily 4 types of show for in-app buy objects, as follows.
The advantages of selling in-app buy objects and learn how to promote in-app buy objects are proven in “Learn how to promote in-app buy objects? 丨Dry Items Assortment
Suscriptions are a brand new subscription mannequin launched by Apple in 2016, the place apps that supply auto-renewing subscriptions can supply customers a restricted time low cost or free trial at first of the subscription. For extra on subscriptions, try “Learn how to Change into the Most Worthwhile App within the App Retailer? Do not underestimate “subscriptions”.
Get Featured within the App Retailer
Get Featured to your product.
App Retailer Search and Publicity
Clear up issues akin to key phrase dropouts and app cabinets.
App Evaluate contains App Evaluate Standing, App Rejected or App Eliminated, App Rejected Rationalization, and different sub-categories of points.
On the finish
The explanation for the detailed classification of the [Contact Us] part is that builders can go on to the corresponding portal to provide suggestions after they encounter associated issues, in order to extend the effectivity of fixing issues.